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Payment & Policies

The myriad of details surrounding your put-in and take-out for your Grand Canyon river trip can be a bit daunting.

We remain flexible!


Getting your groups participants all on the same page with money, logistics and details is a huge task. Let the Ceiba experts help you with all these details. We are very flexible with our deposit and payment policies. We have a guide line for all groups to try to adhere to. However, we fully understand with our current economy and trying to get all your friends and family together, money is always an issue. Ceiba works closely with each and every group and individual, always willing to “think outside the norm” to make things happen. Thank you and we look forward to being your Grand Canyon Outfitter!


A deposit of $500 will reserve your Whole Shabang! rentals and services.

A deposit of 10% will reserve any other rentals and services.

When to pay

10% deposit as soon as possible to secure your equipment.
50% of your estimated total is due 60 days prior to your launch date.
100%  payment is due 30 days prior to your launch date.


Cancellations must be in writing and received by Ceiba.

  • Prior to 60 days from launch – payments will be refunded to the trip leader less a 3% administration fee of the subtotal due for the trip.

  • Between 60-31 days prior to launch – payments will refunded to the trip leader less the food pack fee, and a 3% administration fee of the subtotal due for the trip.

  • Between 30-15 days prior to launch – 50% of the subtotal due for the trip will be refunded to the trip leader or organizer.

  • Within 15 days prior to launch, if your reservation is cancelled, the only available refund will be for any shuttles not taken and Hualapai fees (if applicable).

Individuals Cancelling

In order to be refunded, an individual who can no longer go on the trip must submit to Ceiba written approval from the trip leader or organizer. Cancellations must be in writing and received by Ceiba.

Credit Cards

We gladly accept Visa, Mastercard and Discover for all payments.

Assumption of Risk

An Assumption of Risk form must be signed by each participant on the trip, prior to the launch date. Depending on your trip rental package, you can sign and submit your waiver forms below:


FYI, Ceiba takes privacy concerns seriously and will never utilize any of your personal contact information other than for internal administrative use or in case of an emergency where we can be in the loop and act as a contact point for family members above the rim trying to get information to/from your trip. Your name and email address will never be shared or published.Your name will not be used on a mailing list unless you choose to participate in our Annual Photo Contest each winter. We send out one mass email a year about this contest. It's a fun opportunity to present your best images from your trip and win some cash and gear prizes! Ceiba will always go the extra mile to keep your information private.

Trip Insurance

We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected.

For more information on available plans or to enroll, go to or contact Travelex Insurance Services at 800-228-9792 and reference location number 03-0185.

Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. W20

Damaged goods

We will keep a copy of your credit card on file for all equipment rentals. In addition Whole Shabang trips will be charged a $500 returnable deposit for row trips and $1500 for motor trips. You are responsible for any loss or damage to the equipment. A rate of $60 / hour will be charged to you for repairable damage, or your credit card will be charged the cost of replacement. Depending on the exact damage, an additional administrative fee will apply.

Single Day / Weekend Rental Policies & Cancellations

Ceiba Adventures holds a credit card number for single day / weekend rentals & reservations – payment in full is required upon pickup. We require 24 hours notice for cancellation of a reservation or the credit card on file will be charged a $35 restocking fee.

After Hours Drop Off Fee (5:30PM – 7:00AM):

  • $20 Daily Rentals

  • $50 Multi-Day Rentals




“Warranty does not cover normal wear and tear, misuse, accident, lightning, flood, hails storm, tornado, tsunami, volcanic eruption, avalanche, earthquake or tremor, hurricane, solar activity, meteorite strike, nearby supernova and other Acts of God, neglect, damage from improper or unauthorized use, incorrect line voltage, unauthorized use, unauthorized repair, improper installation, typographical errors, broken antenna or marred cabinet, missing or altered serial numbers, electromagnetic radiation form nuclear blasts, microwave ovens or mobile phones, sonic boom vibrations, ionizing radiation, customer adjustments that are not covered in this list, and incidents owing to an airplane crash, ship sinking or taking on water, motor vehicle crashing, dropping the item, falling rocks, leaky roof, broken glass, disk failure, accidental file deletions, mud slides, forest fire, riots or other civil unrest, acts of terrorism or war, whether declared or not, explosive devices or projectiles, (which can include, but may not be limited to, emissions of electromagnetic radiation such as radio waves, microwaves, infra-red radiation, visible light, UV, X-rays, alpha, beta and gamma rays, neutrons, neutrinos, positrons, N-rays, knives stones, bricks, spit wads, spears, javelins, etc.). Other restrictions may apply. Breach of these conditions is likely to cause unquantifiable loss that may not be capable of remedy by the payment of damages.”


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