Question 1

Does Ceiba have a package that offers everything?

Accepted Answer

We sure do! We call it our Whole Shabang! (javascript:void(0))package. This package will get your oars in the water. We provide you with everything you will need and then some. This is your vacation so let us do the work for you.

Question 2

How much does a typical Ceiba trip cost?

Accepted Answer

Send us an email or give us a call, as we are happy to put together an estimate to meet your groups’ needs. The cost will vary depending on what you choose, the number of days and people. Check out our Rafts, Frames, Oars & Paddles,(javascript:void(0)) Parts and Pieces (javascript:void(0))and Whole Shabang! (javascript:void(0))package to see our costs. Included in the initial costs for Whole Shabang! packages is a refundable damage deposit; $500 for row trips and $1500 for motor trips. Learn more about Ceiba's Whole Shabang Complete Package.

Question 3

What is the initial cost to secure what I need for my trip?

Accepted Answer

We ask for 10% of the estimated cost of your trip in order to reserve your gear and secure it on our schedule. Click here (javascript:void(0))for updates on COVID-19 Policy.

Question 4

What are the remaining payment deadlines?

Accepted Answer

- 60 days prior to launch date 50% of your estimated total is due
- 30 days prior to launch date full payment is due
 
**We will work with your group to meet your needs. We are very flexible with payments although full payment is required prior to your launch day.**We recommend collecting more than you expect to spend from your group. This will be insurance in case any group gear is damaged or lost. This will save you a headache in the end!

Question 5

How can I pay for my trip?

Accepted Answer

We accept cash, check and/or credit card – MasterCard, Visa or Discover Card. We will also take American Express, however there is a 3% processing fee.

Question 6

How can I save money on my Grand Canyon trip?

Accepted Answer

For starters if you do the Whole Shabang! package you will start by saving 10% off all rental equipment. You can also save an additional 5% by joining Grand Canyon Private Boaters Association a(https://newgcpba.org/membership/)nd/or Grand Canyon River Guides Association.(https://www.gcrg.org/membership) If you or someone from your party joins both groups you can save up to 10% on top of the 10% savings with the Whole Shabang! Give us a call and we can discuss other ways to cut corners. We are happy to help!

Question 7

What if I have to cancel my trip?

Accepted Answer

Cancellations (javascript:void(0))must be in writing and received by Ceiba:
 • Prior to 60 days from launch payments will be refunded to the trip leader less a 3% administration fee of the subtotal due for the trip.
 • Between 60-31 days prior to launch payments will be refunded to the trip leader less the foodpack fee, and a 3% administration fee of the subtotal due for the trip.
 • Between 30-15 days prior to launch 50% of the subtotal due for the trip will be refunded to the trip leader or organizer.
 • Within 15 days prior to launch, if your reservation is cancelled, the only available refund will be for any shuttles not taken and Hualapai fees (if applicable).
 • Individuals Cancelling: In order to be refunded, an individual who can no longer go on the trip must submit to Ceiba written approval from the trip leader or organizer.
 • Damaged Goods: You are responsible for any loss or damage to Ceiba's Equipment. We require that a copy of your credit card be kept on file by Ceiba for the duration of your trip. If loss or damage occurs, you will either be charged the cost of replacement, or $60/hour for repairable damage.

Question 8

Should I get trip insurance?

Accepted Answer

Ceiba Adventures recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected.

For more information on available plans or to enroll, go to travelexinsurance.com (https://www.travelexinsurance.com/index.aspx?location=03-0185&go=bp&navigation=off)or contact Travelex Insurance Services at 800-228-9792 and reference location number 03-0185.

Travelex Insurance Services, Inc. CA Agency License #0D10209. Insurance coverages underwritten by Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. Certain coverages not available in all states.

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Question 9

What is Ceiba’s policy if I damage or lose gear?

Accepted Answer

An appropriate fully refundable damage deposit will be added to most trip invoices. For example, Whole Shabang row trips include a $500 deposit and motor trips include a $1,500 deposit. You are responsible for any loss or damage to the equipment. A rate of $75 / hour will be charged to you for repairable damage, or you will be charged the cost of replacement. Depending on the exact damage, an additional administrative fee will apply.

Frequently Asked Questions

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